Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, you can contact us at: info@enzokyoto.com. Please note that returns must be sent to the following address: Japan, 〒612-0029 Kyoto, Fushimi Ward, Fukakusa Nishiuracho, 4 Chome メゾンフェアリ

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted. You can always reach out to us with any return-related questions at info@enzokyoto.com.

Damages and Issues - Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items - Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period - Notwithstanding the above, if merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@enzokyoto.com.